lundi 2 avril 2012

4 Facebook Features Marketers Can’t Afford to Ignore

Justyn Howard is the CEO of Sprout Social, a social media management platform that empowers leading companies to effectively manage their social channels. Follow him on Twitter @justyn and read his blog at SproutInsights.
If you have a brand or a business to market chances are you’re using a social media management application to monitor online mentions, schedule updates, and generate reports. But if you really want to be an effective marketer, you need to develop a deeper understanding of which networks are most vital to your company, and what network features are key. In Facebook’s case, we’re talking about some powerful community management components that are unmatched by its competitors, and often overlooked by marketing pros. Here are the four that simply can’t be ignored.

1. Activity Log

Facebook’s activity log is like a Facebook Timeline for every interaction that fans have with your page. It also includes updates you’ve made, like comments or Facebook Questions. What makes this tool unique and powerful is that it offers an archive of your Facebook interactions that you can review at any time. This is useful for tracking how well you’re following up and engaging with fans, and what kind of feedback you’re getting from them during specific events.

2. Demographic Targeting

The manage tab in Facebook Page’s Admin Panel allows you to publish updates to specific demographic groups. The feature isn’t as robust as it should be, but it lets you reach out to people who, for example, speak a certain language. This is useful if your page serves audiences in different countries.
Netflix is a prime example. Due to the nature of its content licensing deals, the site offers different movie and TV-show libraries in the United States than it does in Canada. If the Netflix page administrator wants to announce a new movie that’s only available in one country, he or she can hide that update from fans in the other. Other options include making a post completely invisible to people outside of a certain location, or to people under a certain age.

3.Twitter Linking

Cross-promoting between social networks is a critical component of any social media marketing strategy. Facebook recognizes this, which is why it offers the ability to link your Facebook page to Twitter for the purpose of publishing updates to both sites.
The one caveat is that the implementation here is slanted pretty heavily towards promoting Facebook. This means tweets that originate from your Facebook page always have a link back to Facebook. If that’s not your thing, you can supplement with a third-party tool.

4. Smart Moderation

You probably already know how to moderate individual comments on Facebook, but you can also dive into your Facebook Page’s settings and add specific terms you want to automatically block. While it’s better to allow open conversation on your Facebook page — customers don’t like to be censored — there will be specific situations that call for more control. This tool will give you that.

18:27 by Robert dawne · 0

vendredi 10 février 2012

4 Ways to Boost Your SEO With Google+

If you use Google regularly — and who doesn’t? — you’ve probably noticed that the company has been using various ways to coerce you to join Google+, its incipient social network. The plugs have been pretty overt and include a call-to-action on Google’s homepage and automatic G+ registration for new Gmail accounts. For businesses, the sell has been more subtle. Since Google integrated Google+ results into search under its Google Plus Your World initiative in January, the word has gotten out that lack of a Google+ presence could affect organic search results. The upshot: If you don’t have a Google+ page, your placement for various search terms will suffer.
Companies that specialize in search engine optimization are used to rapid change, but this is something different. These days, if you want to get better search results, you have to know a thing or two about social media marketing. So, Google has, in effect, given you two headaches for the price of one. Another way to look at it is that Google has given you a free opportunity to boost your SEO and get a leg up on competitors who don’t know what Google+ is. “If you’re a first mover on this, you’re going to capture more visibility,” says Rob Garner, vice president of strategy for digital marketing agency iCrossing. “This is kind of a gift in a lot of ways.”

1. Get a Google+ Page

Unwrapping Google’s gift is pretty easy: Just set up a Google+ account for your business. The company held off on letting brands onto Google+ for a few months, but at this point, the setup is fairly turnkey and even allows for multiple administrators. (You can actually start the process now, before you finish this article by clicking here.)

2. Get In As Many People’s Circles as Possible

This part is a bit trickier. The quickest way to get the ball rolling is to put as many people inside your circles as possible. It also helps if those people are in the same industry, so you should include your rivals (you could even make a “competitors” circle), industry gadflies and, if you have a storefront or rely on local customers, people in your community.
There’s nothing you can do to make other people put your business in their circles, but making people in your segment aware that your page exists is a good idea. Erin Everhart, director of web and social media for 352 Media Group, a digital marketing agency, says you should put your Google+ page on your email signature, on your business card and above the fold on your homepage.
Don’t get desperate, though. Buying Google+ fans is a bad idea, Everhart says, because it might get picked up by Google’s search algorithm and result in a lower search profile.

3. Stuff Your Page with As Many Keywords as Possible, But Do It Organically

As with step 2, there’s a tempting way to cheat — just fill your page with all your relevant keywords — but you should avoid it since you might run afoul of Google. So, instead of randomly or egregiously larding your page with such terms, do it organically. Write posts that include the keywords, but don’t write them specifically for SEO reasons.
Garner says it’s also a good idea to time your posts in the best possible way. In other words, think like a publisher. For instance, during the Super Bowl, if you wrote an interesting post about the halftime show just after it started, you might get traffic and attention from people searching the term. (Garner calls this effect “velocity.” )
Another trick is to use Sparks, a Google+ feature that automatically loads videos and articles found on the Internet to your stream. If you set keyword searches in Sparks, which is an option under the search window, you will be able to see who else is using the term and what they’re saying about it, which could help you craft more relevant posts.

4. Use the +1 Button

We haven’t heard much about the +1 button since Google introduced it last year as a competitor to the Facebook Like. Yet you may have noticed that you’re seeing more and more profiles of your Google+ friends coming up in searches. That’s because if you +1 a lot of things, particularly things that are relevant to your industry, your image or logo will increase its visibility as well.
Though common sense would dictate that there’s little downside to clicking on a free button, research has shown that there’s a lot of upside, too. A Dutch company called SEO Effect found that getting 72 people to +1 its page resulted in a 20% lift in click-through rates.
Will all this improve your SEO? While it seems likely, the experts just don’t know yet. After all, the integration between Google search and Google+ is still very new. Nevertheless, there’s a strong case to be made for making the most out of Google+. With 100 million users and the full support of Google, only a federal investigation (always a possibility) can stall Google+’s growth. As a business owner, you may not like the fact that Google seems to be offering you little choice but to join Google+, but just like you couldn’t create a credible SEO strategy without considering Google, you now have to also take Google+ into account.

16:30 by Robert dawne · 0

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